- I did not receive an order confirmation email after making my purchase!
-Chances are you did not receive an order confirmation email due to your email provider and the settings that are enabled. Do not fret! Just shoot me an email to HellAndHighWater@yahoo.com and let me know. I’ll personally re-send your order confirmation right away.
- How long will it take to get my order?
-Every piece is custom made just for you when your order is placed! Any subtle differences in fit or color make the tank just as unique as you are. Please allow time for this process. Generally speaking, in the US, you will receive your purchase within two weeks. If you need it by a certain date, email me at HellAndHighWater@yahoo.com and I will let you know if I can make it happen!
- I love it but it’s not quite what I had in mind!
No problem at all. We pride ourselves on being perfectly imperfect, but if it’s not what you wanted, we get it! Just send the item back to me, unworn, and I will notify you when I get it. I will issue a refund upon receipt. Unfortunately you will be responsible for the cost of shipping it back.
- I got the wrong size!
It happens to all of us at some point! Just email me at HellAndHighWater@yahoo.com, and let me know what size you DO need! Then send the item back to me and I will print and send you the new size as soon as possible. Unfortunately you will be responsible for the cost of shipping it back.
- How long does it take for a refund to show up on my card?
Depending on your bank, the refund should show up on your card within 5-10 days.
- Will I receive a tracking number?
Yes! You will receive a tracking number via email as soon as your item has shipped.
If you have any further questions, please email me at HellAndHighWater@yahoo.com. Thank you for your support!